Privacy Policy

1. Introduction

Welcome to Hindustaan Mart. At Hindustaan Innovations Pvt. Ltd., we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our web platform and our mobile application (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you interact with our application.

• Personal Identification Info: When you register an account, fill out your profile, place an order, or submit support requests, we collect your name, email address, phone number, and physical addresses (shipping and billing details).
• Authentication Data: We secure and manage account credentials through industry-standard authentication systems (including Google and Firebase Authentication).
• Usage Data: We automatically record technical information, including your device's Internet Protocol (IP) address, operating system version, device model, and activity logs within the application.

3. Location & Microphone Permissions

Our mobile application requests specific device permissions to enable advanced e-commerce features. Below is an overview of how we handle this sensitive data:

4. How We Use Your Data

Hindustaan Mart processes user information for the following business purposes:

• To process, fulfill, and ship orders placed through the store.
• To authenticate user sessions and secure account profiles.
• To provide location-based features (e.g. mapping nearby stores or calculating delivery routes).
• To facilitate voice-activated searches inside the application.
• To handle customer service tickets and inquiries.
• To send transactional emails, SMS notifications, and system updates.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We only share information with trusted third-party providers who are contractually bound to keep your data secure and use it solely for the services they provide to us:

• Firebase: For secure authentication and account management.
• Map Services: To process coordinates for storefront lookups.
• Delivery and Courier Partners: To ship and deliver physical orders to your address.
• Payment Processors: To safely process payment transactions (which are fully encrypted and never stored on our servers).

6. Data Security & Retention

We implement robust administrative, technical, and physical security measures to safeguard your personal data. This includes secure socket layer (SSL) transmission encryption and hashed credential storage.

We retain your information as long as your account is active or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Account & Data Deletion

We respect your right to control your information. You may request the deletion of your account and all associated personal data at any time.

To request account deletion, you can:

• Send an email request to our support team at support@hindustaan.in.
• Use the "Delete Account" button within the Profile or Settings screen of the Hindustaan Mart app.

Upon receiving a deletion request, we will delete or anonymize all personal data from our active databases within 30 days, retaining only such information as required by law for accounting or regulatory compliance.

8. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, please get in touch with us: